As a 1st Category Tourist Office from the National Tourist Offices network, we commit to :

 

  • Provide you with information centers easy to access.Mettre à votre disposition un espace d’accueil et un espace d’information facilement accessibles.
  • Offer places to sit down while you find the information you are looking for.
  • Provide free information.
  • Give you access to wifi, free of charge.
  • Announce our opening days and hours in at least 2 languanges
  • Being open at least 240 days a year, on week-ends during school holidays and summer season, and answer you emails all year long.
  • Hiring staff able to speak 2 foreign languages minimum.
  • Giving you touristic maps and guidebooks, free of charge.
  • Provide a website giving information in 3 different languages..
  • Translate our brochures in 2 foreign languages minimum, to help you be informed about :
    • All touristic housing possibilities.
    • All touristic sites and monuments, leisure or cultural activities, sports and events.
    • Emergency phone numbers.
  • Update all touristic information at least one ce a year.
  • Stick emergency phone numbers up outside our offices.
  • Present touristic offer for all holidays, all customers, and profiles..
  • Mesure your satisfaction and answer your complaints.
  • Provide you with a trained Holiday Adviser.
  • Guarantee the accuracy of the local touristic information we provide to you.